Conversational Chatbots vs. Self-Service Chatbots: Key Differences and Applications

In this episode, Damian Comas explores the differences between two types of chatbots: conversational and self-service. Conversational chatbots focus on simulating human interactions, offering natural and fluid responses. Self-service chatbots, on the other hand, are designed for users to perform tasks themselves, such as consulting information or managing requests, without human intervention. Both types offer valuable solutions, but their application depends on the specific needs of each company or project.